Customer Service / Returns & refund

 

HOW CAN I RETURN MY ITEMS

You may return the items you have bought from oliavictorieva.com within 30 calendar days upon shipment.

To create a return:

  • - Please complete the Product Return Request Form and we will send the DHL Shipment Return Form to your email address;
  • - Make sure that the external appearance and wear characteristics of the item to be returned are preserved (it must be unworn and still with any original labels);
  • - Pack the item in the shipping box in which it has been originally delivered or in any other cardboard box;
  • - Complete the DHL Shipment Return Form you have received at your email address, accurately, print out and hand it over together with your parcel to a DHL representative;
  • - Contact DHL and fill out the Shipment Pick-Up Request or, alternatively, you can deliver it yourself to the nearest DHL office;
  • - Your shipment will be registered with DHL and its tracking number will be sent to your email address for you to track it on the website;
  • - Once your item has been returned, the company reserves the right to inspect its wear characteristics within up to 5 business days and then refund your order;
  • - Refund and currency options depend on what payment method and what currency you selected when making your original payment;
  • - How soon your money will be credited to your bank account depends on the refund option and your issuing bank. Please allow for up to 40 business days for your money to be refunded;
  • - Should you have any questions, please contact our Customer Support at suport@oliavictorieva.com or via the feedback form.